About National Warranty Services.

National Warranty Services (NWS) is Australia's leading 3rd Party PC & computer, IT, and electronic equipment warranty provider. NWS' core premium warranty is an Australia-wide on-site warranty with High Priority Same Day response and 'Instant' Parts Replacement.

Only National Warranty Services provides such a high level of quality warranty service throughout Australia with such a friendly helpful attitude.

And only National Warranty Services has the fantastic patented on-line Instant Warranty Delivery & Activation System (IDA System) for all IT Resellers.

National Warranty Services is a IT equipment warranty specialist, offering high quality high res;poinse Australia-wide warranty services, but NWS also provide a wide range of other warranty options for Resellers and Wholesalers so that National Warranty Services specialise in ooptimising warranty solutions to suit individual Resellers and Wholesalers (or individual custoemrs) requirements.

National Warranty Services also provide Australia-wide IT installation and maintenance services for Resellers, Wholesalers, or other companies, including co-ordinated and managed site installation services, and national roll-outs of PC & computer, POS, network & ADSL infrastructure, on a quoted per site/per machine basis.

National Warranty Services undoubtedly provide Australia's premium warranty, with inclusions & quality of service just not offered by other warranties or warranty providers. Add that to National Warranty Services' strong commitment to outstanding efficient and helpful service for clients and Resellers, and you have Australia's best warranty service.

NWS offer a range of flexible warranty oprions for every aspect of warranty provision and service. Thisis enabled by two main factors: our flexible 'can do' mind-set, and our patented on-line Instant Warranty Delivery & activation System.

This means that we can give our Resellers and Wholesalers -

• options for the physical media the warranty has
• options on how the warranties are ordered and fulfilled
• options on warranty call management
• options on the type of warranty service
• options on warranty service responses
• options on parts handling and management
• and even options regarding warranty payment.

National Warranty Services is completely debt-free to ensure your confidence in our continued operation.

Location.

National Warranty Services are headquartered in north Brisbane, but of course provide and manage warranty & maintenance service throughout Australia.

Branch Strategy.

National Warranty Services adopted a strategy of having no capital city branch structure because this would still provide no `face-to-face' Reseller Support in most of the 1,000 towns or so in which we have Resellers & Service Agents, and was therefore ineffective, unnecessary, very costly, and would add very significant management overheads & problems.

And all those major additional costs would need to be added on to the individual warranty cost.

Business Strategy.

National Warranty Services deliberately adopted a strategy of having NO sales positions. Instead, National Warranty Services have only Business Development Managers and Reseller Support staff. This is because National Warranty Services is about an on-going long-term `win-win' business relationship, with repeat purchases, and a long-term service commitment.

Deciding to use a 3rd Party warranty, and National Warranty Services, is an important strategic business decision for you. And we approach it as such, not as a sales decision.

Warranty Service.

This also has major ramifications about how we approach warranty service. Unlike other warranty companies, we don't do everything possible to both get out of doing any warranty service, and to get out of paying for any warranty service and parts.

We are a service business run by service professionals, not an insurance business run by accountants and sales hype (typified by a `burn & churn' business model).

Our dedication to delivering quality service is reflected in such practices as - instant parts approval, use of Reseller parts, 10 day Payment Guarantee, sliding scale service fees, and much, much more.

And of course our written Guarantee that you will get the paid service work for your systems you want.

Our Reseller Job Guarantee: If we make a mistake, we will pay you for job anyway.

And National Warranty Services has a firm business strategy of never selling (or assigning) service `territories', so we never have any motive to siphon off any of your service work to territory holders, like some do. Our 1300 Service Hot Line is currently open from 9am-5pm Mon-Fri for warranty holders. And our other lines longer for Resellers and Service Agents.

Warranty Coverage.

Our normall National Warranty Services warranties cover all costs associated with replacing faulty internal components, ie, parts, labour, and freight. All internal components at time of sale are covered, including any added by Reseller, or replaced under warranty.

Parts are always teh same or better than the original faulty part.

Normal response is High Priority `Same Day' Response (for on-site warranties).

And National Warranty Services have an `Instant' Parts Replacement policy which means parts are replaced without any waiting for the faulty part to be sent away to Manufacturer to be replaced. And usually by Reseller (or Service Agent).

Almost always National Warranty Services has a Service Agent close by, but in the (very) rare occurrence that we don't, National Warranty Services provides a free courier service to pick up and return systems.

Reloading the PC & computer operating system (when replacing the HDD) included in the warranty cover.

Warranty Pricing.

National Warranty Services Reseller pricing is totally different to other warranty companies.

Firstly & most importantly, National Warranty Services gives all NWS Resellers volume pricing. Without minimum volume, or monthly volume requirements, or any contractual monthly or minimum volume or term.

Secondly, National Warranty Services has never had, and never will have, any warranty `Use By' dates.

Thirdly, National Warranty Services has a 100% Money Back Guarantee on all warranty purchases.

And finally, National Warranty Services has `Mates Rates' Rewards Program that rewards Resellers who purchase National Warranty Services' warranties regularly, with up to 12% off the already attractive wholesale pricing. And again, Mates Rates is not based on volume, just regular purchasing.

Patented Instant Warranty Delivery & Activation System.

National Warranty Services has a radically different patented solution for warranty purchase & fulfilment! Our patented Instant Warranty Delivery & Activation System (IDA System) gives you much much better solution in most cases!

• Purchase warranties 24 x 7. Thursday night. Saturday. Any time.
• >Get instant delivery of warranties 24 x 7. Thursday night. Saturday. Any time.
• Purchase a warranty for whatever product your customer buys - PC & computer, notebook, GPS, printer, screen, tyransceiver, POS, phone, PBX, data projector, and more.
• Purchase whatever type of warranty your customer wants. 1,2,3,4,5 years. On-site. Return to nerarest Service Agennt. Courier Pick-up. High Priority Same Day. Urgent Priority Four Hour. And more.
• Total flexibility. Without any stock. Without any pre-purchase. Any time.
• No credit card required. No payment required. Single payment at end of the month.
• Make around 100% profit - without spending a dollar. Any time.
• Every Warranty Certificate personalised with warranty, customer & Reseller details.
• Every warranty instantly and automatically activated & registered. No need for any later user registration.

So these are by far the best option for most situations and most Resellers. They are generally not suitable for Wholesalers wher the date of teh retail sale and the customer is unknown, anmd they may be unsuitable for Resellers doing high daily volume, very large orders.

Traditional 'Sticker' Warranty Purchase & Fulfilment.

Traditionally, warranties were stock items with warranty Certificates and warranty stickers. And therefore they are pre-purchased, used up, and then re-ordered.

National Warranty Services still provide these sort of warranties because they are most suitable for high volume and/or Wholesalers because they are easy, simple, and fast. Not forgetting the NWS 100% Money Back Guarantee and no 'Use By' dates.

They are most suitable for Wholesalers because they don't know customer or date of retail sale, and for both Resellers and Wholesalers who bundle the same warranty on every system shipped.

They have three major disadvantages - one, they have to be pre-purchased as stock, therefore, two, it is virtually impossible to carry stock of all the possible warranties customers might want, and, three, they are not instantly and automatically activated like our on-line 'instant' warranties.

We express post `sticker' orders for over-night delivery. Depending on requirements, they may have a hard-copy Certificate or a CD in a DVD case.

Warranty Payment

Either way, there is NO payment at time of purchase or order; instaed, there is a single invoice for all purchases at the end of each month.