NCSQ Everything Computers 'Instant' Quotes Portal - Resellers FAQ

What is Everything Computers?

Everything Computers is part of an Instant Retail Quotes Requests Portal developed by National Warranty Services, as an initiative to help generate additional sales and service business for Resellers.

The overall Instant Retail Quotes Portal is called NCSQ (National Computer Services Quotes). National Computer Services is a domain of NWS.

What is NCSQ?

The NCSQ Instant Retail Quotes Portal is a highly functional Web-based system that is an initiative of National Warranty Services, Australia's leading provider of premium warranties for IT & electronic goods, to value-add to their core warranty services for IT Resellers and Service Agents, and to assist Resellers grow their business, at the same time as giving retail customers a highly functional site to get competitive quotes for equipment and services.

NWS wholly own, control and manage the NCSQ Everything Computers ‘Instant' Retail Quotes Portal.

The whole NCSQ System is hosted as part of the core NWS site, but functions quite separately.

What is the basic purpose/function of the NCSQ Instant Retail Quotes Portal?

For IT Resellers and Service Agents, NWS created the NCSQ Instant Retail Quotes Portal to help create additional sales & service for IT Resellers and Service Agents by generating retail customer Quote Requests for a very wide range of IT equipment and IT services.

For end-users/customers, the NCSQ Instant Retail Quotes Portal's purpose is to give them a highly flexible and functional tool to get competitive quotes for IT equipment and for IT service.

What are the benefits for me as an IT Reseller or IT Service Agent?

NCSQ Instant Retail Quotes System should automatically generate on-line requests for quotes from retail customers, and create the opportunity for your business for additional sales and service.

What domain names and sites does the NCSQ Instant Retail Quotes System use?

For PC & IT equipment quote requests ...

• www.findapc.com.au
• www.findacomputer.com.au
• www.nationalpcquotes.com.au
• instantpcquotes.com.au
• www.pcresellers.com.au

These resolve to the domain and home page ...

www.findacomputer.com.au

For IT services quote requests ...

www.nationalpcservice.com.au www.expertpcservice.com.au

www.nationalpcservice.com.au

For both IT equipment and IT services quote requests ...

• www.everythingcomputers.com.au
• www.computersalesandservice.com.au

These resolve to the domain and home page ...

www.everythingcomputers.com.au

Who can become a NCSQ Instant Retail Quotes Portal Member?

Currently, any IT Reseller or IT Service Agent, including those not currently using NWS warranties who are approved by NWS and NCSQ management, except those businesses who some time previously asked to be removed from the NWS Newsletter. Bad move.

How do I become a NCSQ Instant Retail Quotes Portal Member?

First, because all NWS Resellers, Service Agents and Newsletter subscribers have already been added as NCSQ Members, you need to make sure you are not already a Member. One way to check, apart from emailing or phoning NWS, is to use the NCSQ Password or Membership Reminder function on any of the NCSQ sites.

If you are not already a NCSQ Instant Retail Quotes Portal Member, all you need do is complete the simple on-line NCSQ Instant Quotes Portal Reseller & Service Agent Application Form here.

www.nationalwarranties.com.au/ncsq/ncsq-app.php

Or access the same form using the Join option on any of the NCSQ sites.

How much does it cost to be a NCSQ Instant Retail Quotes Portal Member?

Currently, the NCSQ Instant Retail Quotes Portal is totally free for all.

In the future, if the Portal becomes wildly popular, and is generating lots of Quote Requests, we may seek to recover some of our costs such as Google ads. So we envisage that it will always be free to all NWS Resellers, but at some point there may be a small fee per quote request for businesses not using NWS warranties. Obviously, you can opt out at any time.

What equipment can customers get competitive quotes for?

The NCSQ Instant Retail Quotes Portal currently has Product Categories for a very wide range of IT and consumer electronic goods. NCSQ Instant Retail Quotes Portal does not list white good products or other general consumer products, like furniture.

What IT services can customers get competitive quotes for?

The NCSQ Instant Retail Quotes Portal currently has a wide range of specialist IT Service Categories. NCSQ Instant Retail Quotes Portal does not list non-IT services, like plumbing or electrical or handyman services.

You can readily see what categories when logged into your NCSQ Instant Retail Quotes Portal Management Account, where you actually select which product categories you sell or service categories you provide.

How do I receive the Quote Requests?

All Quote Requests will be sent by email to the specific NCSQ Instant Retail Quotes Portal email address you entered. There is also provision to enter comma-delimited multiple email addresses.

Each Quote Request is saved in the NCSQ Instant Retail Quotes Portal database, and you can get Quote Reports on the Quote Requests you have been sent.

How do I track the Quote Requests?

All Quote Requests will be sent by email to the specific NCSQ Instant Retail Quotes Portal Member email address you entered. There is also provision to enter comma-delimited multiple email addresses.

Each Quote Request is saved in the NCSQ Instant Retail Quotes Portal database, and you can get Quote Reports on the Quote Requests you have been sent, and you will be able to edit each Quote Request, mark as done, add a quote price and add comments.

How do I send my Quote?

Probably the formal Quote will be by email or fax. It is obviously important to have the Quote in writing with all the details of what is being provided.

Prior to that, you should probably communicate by what the customer entered as their preferred method of communication.

How do customers create a Quote Request?

Simply by clicking on either the Equipment Quote button or the Find Service Agent button and filling in the details, and then selecting who you want to send the Quote Request to.

How many Quotes can a customer ask for?

As many quotes as they like, but only up to five for any one item or service. We don't want to encourage frivolous requests or simply far too many quotes for a single item. Responding to requests for quotes takes time and money on the part of Resellers and Service Agents and we want to deal with serious requests only.

What details can customers include in Quote Request?

We think the Quote Request form is very well designed and very comprehensive, and there are fields to add any special requirements or questions.